Return & Exchange Policy

Last Updated: 1 January 2025

At Lasvel, every bag is carefully handcrafted using 100% pure materials. We take great pride in our craftsmanship and quality. This Return & Exchange Policy outlines the conditions under which returns or exchanges may be accepted.

By placing an order with Lasvel, you agree to the terms below.

1. Handmade Product Disclaimer

All Lasvel products are 100% handmade, including:

• Beaded bags

• Pure silk bags

• Pure wool bags

• Pure cotton bags

Due to the handcrafted process and natural materials:

• Minor variations in color, texture, shape, or bead placement may occur

• These variations are not defects but part of handmade artistry

• Such differences do not qualify for return or exchange

2. Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:

• The item received is damaged during transit

• The wrong item was delivered

• A manufacturing defect is present

Requests must be submitted within 48 hours of delivery with clear photos or video evidence.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Custom or made-to-order products

• Manufacturer-rate / B2B orders

• Charity or humanitarian orders

• Items showing signs of use, wear, or damage after delivery

• Products purchased during special promotions or clearance sales

4. Material & Purity Policy

Lasvel uses 100% pure silk, wool, cotton, and premium beads.
Natural characteristics such as:

• Soft texture variations

• Slight shade differences

• Natural fiber irregularities

are inherent to pure materials and do not qualify as defects.

5. Return / Exchange Approval Process

To request a return or exchange:

1. Contact us within 48 hours of delivery

2. Provide your order number and proof (photos or video)

3. Our team will review and respond within 3–5 business days

Returns sent without prior approval will not be accepted.

6. Exchange Conditions

• Exchanges are subject to product availability

• Replacement items will be dispatched only after the original item is received and inspected

• If the replacement item is unavailable, a store credit may be offered at Lasvel’s discretion

7. Refunds

• Approved refunds (if applicable) will be processed via the original payment method

• Shipping charges are non-refundable

• Refund timelines depend on the payment provider

8. Shipping for Returns

• Customers are responsible for return shipping costs unless the error was from Lasvel

• Returned items must be securely packed in original condition

• Lasvel is not responsible for items lost or damaged during return shipping

9. International Orders

• Customs duties, taxes, and shipping fees are non-refundable

• International return shipping costs are the responsibility of the customer

10. Our Commitment

While we operate under strict quality standards, Lasvel values fairness and customer satisfaction. Each case is reviewed carefully, respecting both the customer and the handmade nature of our products.

11. Contact Us

For return or exchange requests, please contact:

Lasvel
Pakistan
 Email: mianabubaker421@gmail.com